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I just left Bert's Sports after having one of the worst customer service experiences I have ever had in any store. I have previously shopped at this establishment in order to support local businesses over "big box" stores, despite the comparatively higher prices. An individual, who I believe to be the owner, was extremely rude, and I ended up leaving the store without making a purchase. It is quite a surprise to be met with such disdain and disrespect at a "neighbourhood" store that should realize that one of their main competitive advantages over destination stores with cheaper pricing such as Sportcheck and Pro Hockey Life is supposed to be better customer service that results in good word of mouth and increased business. This is the first such online review I have ever taken the time to write, but given the extremely poor experience, I made the time to do it in this case. Hopefully this was an isolated incident related to a bad day at the office for whoever the individual was.
Bert's Sports offers these services: sharpening, skates, sporting goods.